Refund policy

Returns, Exchanges & Refund Policy

At CORIESHADE we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a hassle-free return. However, please carefully review the following return and exchange guidelines to ensure a smooth and efficient experience:

  • Return Window: We offer a return window of 5 days from the date of delivery. To be eligible for a return, the item must be unused, unopened, and in its original, undamaged packaging. Once the 5-day period has passed, we are unable to accept any returns or exchanges. We encourage you to inspect your items as soon as they arrive to ensure that they meet your expectations.

  • Condition of Items for Returns: For a return to be approved, the product must be in its original, unused condition with all packaging, seals, and tags intact. We cannot accept returns for products that have been opened, used in any way. 

  • Initiating a Return: To start the return process, please contact our customer service team at info@corieshade.com.

  •  When you contact us, please provide the following information:

    • Your order number.
    • The product(s) you wish to return.
    • The reason for your return.

Upon receiving your request, we will verify your order and provide you with the necessary return authorization details and further instructions. We will also inform you of the Pargo drop-off point nearest to you for the return. Please note that it may take up to 7 days from the date of your return request for the entire return process to be completed.

  • Return Shipping via Pargo: For returns, we utilize Pargo drop-off points for easy and convenient returns. After you’ve received your return authorization, you will be given specific instructions on how to return your product via a designated Pargo drop-off point. We will inform you of the nearest drop-off location based on your geographic area. Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part. Please ensure that the product is securely packaged to avoid any damage during transit.

  • Return Shipping Time: Please allow up to 7 business days for the return process to be completed, including the time it takes for your return to be shipped to us and inspected once received. We appreciate your patience and understanding.

  • Exchanges: Currently we do not offer exchanges on fragrances. Please be sure to carefully select your products before completing your order. If you are unsure about a fragrance, feel free to contact us for more information before purchasing.

  • Non-Returnable Items: Please note that certain items may not be eligible for return or exchange, including:

    • Products marked as final sale or non-returnable.
    • Items that have been opened, used, or damaged.
    • Customized or personalized products.

Refunds

We want to ensure that your refund is processed as quickly and efficiently as possible. Please read through the following details regarding our refund policy:

  • Refund Process: Refunds will be processed to the original payment method used for the order. Once your return is received and inspected, the refund will be issued. Refund processing typically takes 3-5 business days from the date we receive your returned item. Please allow additional time (up to 7 days) for the refund to reflect in your account, as processing times may vary depending on your bank or payment provider.

  • Refund for Damaged or Defective Items: If your product arrives damaged or defective, we will provide a full refund or exchange at no additional cost. Please notify us within 48 hours of receiving the damaged or defective item and include supporting images to expedite the resolution process.

Additional Information

  • Order Cancellations: If you wish to cancel your order, please contact us as soon as possible. Orders that have already been processed or shipped cannot be cancelled. However, you can initiate a return after receiving the item in accordance with our return policy.

  • Gift Returns: If you received an item as a gift and wish to return or exchange it, please contact our customer service team. The refund will be issued to the original purchaser.

Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated Effective Date. We encourage you to review these terms regularly.

Contact Us

If you have any questions, concerns, or need assistance with any aspect of your order, shipping, returns, or refunds, please don’t hesitate to contact us. Our dedicated customer service team is here to help you:

  • Email: info@corieshade.com
  • Phone: 011 568 6823
  • Customer Service Business Hours: Monday – Saturday, 8:30 AM – 17:00 PM 

We are committed to providing you with a seamless and enjoyable shopping experience. Thank you for choosing CORIESHADE Luxury Living!


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method as soon as your refund has been authorized and processed. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 7 business days have passed since we’ve approved your return, please contact us at info@corieshade.com.